Home/Order information

HOW TO ORDER

You can order direct to us.
Please write an e-mail with your name, address, telephone number, and part numbers you are purchasing.  >> to order form

PAYMENT TERM METHOD

Payment must be made in advance.

We accept credit cards(Visa and master) and wire transfer and paypal.

If possible please add your Tel. no. on the PayPal form during payment.
This information will be useful when the item stops at the customs or cannot be delivered for any reason.

CURRENCY

All prices are in YEN (Japanese yen ).

 

SHIPPING

Shipping is not included in prices.

Each shipping will be quoted and depending on weight and size of the package.

* Total price is over 12000yen, the shipping becomes free.

* If you use DHL as your shipping method.
Please note that your phone number information is essential.
We cannot ship your order if we do not have this information.
Make sure to add this information on PayPal when making the payment.

DELIVERY

Delivered by EMS.

For items that is returned to us due to shipping reasons such as rejected or expired retention period will be stored for a week starting the date the item arrived.
A notification will be sent to the customer.
If we do not received any reply regarding reshipment within the retention period, the payment will be refunded to the customer via PayPal.
Please note that the shipping charge for the first shipment will not be included in the refund.

TAX

Shipping does not include local taxes and duties.

OFFICE HOURS

We open Monday through Friday.from 9:00am to 5:00pm ( in Japan )

Return Policy

If the customer is unsatisfied with our products you can return the item(s) as follows.
・If the item(s) delivered differs from the ordered item(s).
・If the item(s) is broken or has a defect when delivered.
・If the drastically weaken the reception. *Unable to receive any signal

Please send us an email, and we will process a full refund of payment which includes the shipping of return or exchange the product according to the customer`s request.

For other reasons of return that are not from the given above, we will only refund the payment for the item. The customer will be responsible for shipping charges of returned item.

Please note that all refunds or exchange of item(s) will be processed after we received the returned item. The item must be returned to us within 14 days after the customer received the product.

*The delivery time is not included.

CONTACT

Please feel free to contact us about more information and order.

Fax: +81-59-585-2647

Mail:info@gilddesign.com